Director, Implementation & Training
Company: Privia Health Group
Location: Orlando
Posted on: October 16, 2024
Job Description:
Privia Health is a technology-driven, national physician
enablement company that collaborates with medical groups, health
plans, and health systems to optimize physician practices, improve
patient experiences, and reward doctors for delivering high-value
care in both in-person and virtual settings. The Privia Platform is
led by top industry talent and exceptional physician leadership,
and consists of scalable operations and end-to-end, cloud-based
technology that reduces unnecessary healthcare costs, achieves
better outcomes, and improves the health of patients and the
well-being of providers.Job DescriptionTravel Required: 50% market
based travel FL, NC, SCThe Director of Implementation & Training is
a key leader on the Practice Integration team. This role oversees a
team that is responsible for driving Privia's process in launching
top doctors into our high performance network. The Director of
Implementation & Training leads a team of Implementation and
Training team members across multiple markets within a defined
region who serve as the primary point of contact, project manager,
and subject matter expert during the launch of providers into our
medical group.Primary Job Duties:
- Serve as a regional lead for markets, and any other future
markets by managing a team of Implementation/Training resources who
are responsible for partnering with and launching doctors into the
medical group.
- Be a subject matter expert on Privia's processes and technology
platforms (includes our AthenaHealth EHR and Practice Management
platform).
- Serve as the escalation point for issues originating from the
team and/or care centers the assigned team is responsible for
launching.
- Provide regular status updates to Privia National and Market
leadership via regular operating meetings and one-off
communications.
- Serve as a liaison between Market Leadership and National
Practice Integration team to ensure resourcing needs are met to
meet the Implemented Providers budget for each market in the
portfolio.
- Evaluate processes, gather feedback, and identify/lead
improvement projects that enhance the quality of implementation and
better support Privia's overall strategic vision.
- Standardize processes that align with national teams, while
accounting for market specific nuances within their respective
region.
- Engage in and/or lead strategic projects or long term
initiatives that span their respective region, market, and/or
national.
- Ensure proper coordination is occurring between the
implementation team members and other Privia functions, including
Finance, IT, Billing, and Credentialing.
- Manage a master project plan template and ensure the team is
following appropriate process.
- Participate in the creation of and manage to the yearly budget
for the Implementation team in their respective market(s).
- Willingness to travel to and take on oversight of new markets
as a Regional Lead as Privia expands nationally.
- Provide resource management, engage with business development
and other practice operations team to ensure implementation team
can provide adequate support to the care centers being launching
and post live.
- Provide coaching to junior team members through regular
feedback loops and 1:1s.QualificationsBachelor's degree
preferred.5+ years experience with practice management or EHR
implementation and training.Technical project management in a
healthcare setting is preferred.Experience in a hospital or
physician office setting, including knowledge of physician office
workflow and processes.Experience managing and leading team
members.Experience with project management tools.Knowledgeable
about extended medical terminology.Ability to work with different
levels of clinical personnel including providers.Must comply with
HIPAA rules and regulations.Interpersonal Skills & Attributes:
- Collaborative, customer-focused and able to create visible
value.
- Team approach to working with others, ability to perform a
variety of duties within any work-day and organizational skills
from planning to execution of tasks and projects.
- Process oriented with the ability to drive a project to
completion.
- Problem solving skills with a proven track record.
- Ability to work in a very fast-paced and changing work
environment.
- Ability to work independently and as a team member.
- Self-directed and resourceful.
- Excellent communication and client facing skills.
- Excellent organizational skills.
- Technical aptitude.The salary range for this role is $120,000
to $130,000 in base pay and exclusive of any bonuses or benefits.
This role is also eligible for an annual bonus targeted at 15% &
restricted stock units. The base pay offered will be determined
based on relevant factors such as experience, education, and
geographic location.Additional InformationAll your information will
be kept confidential according to EEO guidelines.Technical
Requirements (for remote workers only, not applicable for onsite/in
office work):In order to successfully work remotely, supporting our
patients and providers, we require a minimum of 5 MBPS for Download
Speed and 3 MBPS for the Upload Speed. This should be acquired
prior to the start of your employment. The best measure of your
internet speed is to use online speed tests like
https://www.speedtest.net/. This gives you an update as to how fast
data transfer is with your internet connection and if it meets the
minimum speed requirements. Work with your internet provider if you
have questions about your connection. Employees who regularly work
from home offices are eligible for expense reimbursement to offset
this cost.Privia Health is committed to creating and fostering a
work environment that allows and encourages you to bring your whole
self to work. Privia is a better company when our people are a
reflection of the communities that we serve. Our goal is to
encourage people to pursue all opportunities regardless of their
age, color, national origin, physical or mental (dis)ability, race,
religion, gender, sex, gender identity and/or expression, marital
status, veteran status, or any other characteristic protected by
federal, state or local law.
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Keywords: Privia Health Group, Clearwater , Director, Implementation & Training, Executive , Orlando, Florida
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