Global Support Engineer

Company: VirtualVocations
Location: Saint Petersburg
Posted on: October 29, 2024

Job Description:

A company is looking for a Global Support L2 Engineer to troubleshoot platform-related issues and provide solutions to customers.

Key Responsibilities

Troubleshoot platform-related issues and provide solutions
Use logging and troubleshooting tools for root-cause analysis
Collaborate with R&D on defect priorities and product improvement

Required Qualifications

Degree in Engineering or technology-related field (BSc, MSc)
Knowledge in troubleshooting Application Servers (IIS)
Familiarity with Databases (SQL Server, Oracle, MySQL is a plus)
Understanding of network protocols: TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH
Experience with technologies such as .NET, Java, JavaScript, and REST/SOAP web services

Keywords: VirtualVocations, Clearwater , Global Support Engineer, Engineering , Saint Petersburg, Florida

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