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EUX Engineer Level 2

Company: VirtualVocations
Location: Kissimmee
Posted on: October 29, 2024

Job Description:

A company is looking for an EUX Engineer L2 to support Managed Services contract clients and handle first-level ticket support.



Key Responsibilities

Resolve problems reported to the call center via phone or web tickets
Assist Level I technicians with escalated issues and maintain Help Desk documentation
Configure/image desktops or laptops as needed and improve customer network documentation


Required Qualifications, Training, and Education

3-5+ years of Technical Call Center/Help Desk experience
Associates Degree in Information Technology or equivalent experience
Proficient in Windows Operating systems and MS Office applications
Basic knowledge of network technologies and VPN clients
At least one relevant industry certification is preferred (e.g., CompTIA A+, Network+)

Keywords: VirtualVocations, Clearwater , EUX Engineer Level 2, Engineering , Kissimmee, Florida

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